amatyultare (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
amatyultare) wrote2008-08-28 09:24 pm
amatyultare) wrote2008-08-28 09:24 pm
tonight we put all lesser things aside
You know, not to beat a dead horse here, but every day this week I've gone into work thinking "It won't be as bad, today." And every day, I'M WRONG.
Today, we had very few people scheduled in (blame my manager) and everyone called in sick. It was literally one other person and myself on the phones by ourselves until 1 PM.
Remember that 'service level' I mentioned? The one we're supposed to hit 90%+ on? Service level is the percentage of calls we answer within 120 seconds. Calls that drop (they hang up before we answer the call) automatically count against us. Remember how on Monday, I was freaked out because we were hovering around 75%?
Hah.
Today, our low point was 5.3% service level. When I left, we were at a high point of about 22% since some people were scheduled in for the afternoon (and actually showed up, thank goodness). If we managed to hit higher than 30% for the day, I would be startled.
I have all these things I need to do at work, to tie up loose ends and so forth, and I don't have five minutes free at a time to do them. Oh, and my manager still hasn't picked my replacement, which I told him a week ago (and HIS manager too) was essential to do ASAP.
On another note, I finished Twilight. I am not at all enamoured of it--believe me, there will be much ranting, later--but I can see why some love it. For someone who believes in and daydreams about that kind of obsessive, utterly possessing and isolating 'love', such a warmly approving and relentlessly detailed account of it must be overwhelming.
I should get some sleep for work tomorrow...ugh. One more week....
Today, we had very few people scheduled in (blame my manager) and everyone called in sick. It was literally one other person and myself on the phones by ourselves until 1 PM.
Remember that 'service level' I mentioned? The one we're supposed to hit 90%+ on? Service level is the percentage of calls we answer within 120 seconds. Calls that drop (they hang up before we answer the call) automatically count against us. Remember how on Monday, I was freaked out because we were hovering around 75%?
Hah.
Today, our low point was 5.3% service level. When I left, we were at a high point of about 22% since some people were scheduled in for the afternoon (and actually showed up, thank goodness). If we managed to hit higher than 30% for the day, I would be startled.
I have all these things I need to do at work, to tie up loose ends and so forth, and I don't have five minutes free at a time to do them. Oh, and my manager still hasn't picked my replacement, which I told him a week ago (and HIS manager too) was essential to do ASAP.
On another note, I finished Twilight. I am not at all enamoured of it--believe me, there will be much ranting, later--but I can see why some love it. For someone who believes in and daydreams about that kind of obsessive, utterly possessing and isolating 'love', such a warmly approving and relentlessly detailed account of it must be overwhelming.
I should get some sleep for work tomorrow...ugh. One more week....
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Cheers to poorly managed companies!
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