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amatyultareThe good:
• My last call today was this *really* nice woman who I could help out and did, and she was really grateful and friendly...awesome end of the work week.
•I had one 'escalation' today (someone asking to talk to a manager) but I was definitely in the right and was actually being *too* generous to the guy, so I don't feel bad about it (we're supposed to prevent escalations if at all possible). I also had one customer who came on the line crying hysterically because she couldn't get her rebate form to print, but I managed to get her calmed down and helped her with her problem, so she was happy (and apologetic) when we were finished talking.
•Mom bought me a window fan! Our house is definitely not air-tight enough for air conditioning, but when the fan is on at night it keeps my room nice and cool...plus the white noise is very comforting.
•The cockroaches are gone--Mom transferred them to her classroom at MCI. She just needs to stop in every week or so to feed them. Apparently they like dog food a lot, who knew?
The bad:
•My car's engine has...died, basically. I knew it was having some problems, and I was planning on taking it to get it fixed tomorrow anyway...but now I have to spend $60 to get it towed to the repair place because it quit on me on the way home from work. Luckily, I have a one-year warranty on the engine, so I can get it fixed for free. I'm gonna have to be pushy--this is the fourth time in five months I've brought it in with engine problems, and it just doesn't get fixed. My ultimatum is...fix it tomorrow, so it *stays* fixed, or give me a new car that works properly. I *need* a car for Monday.
•I was online talking to K last night pretty late (which was fun) but my wrists started hurting, since I type so much during the day as well (the job description says that reps type at least 80% of the time). And now they're hurting again--and I'm all paranoid about carpal tunnel, since the very first thing we did in training was watch a video about repetitive motion injuries. I know it's a little early to be worrying about it (I've only been on the phones and typing a lot for two weeks) but still. >_<
•My internet is doing that weird random kicking me off every ten minutes thing again. I hate dialup....it kicked me off twice while writing this entry, actually.
So, a mixed day. Right now it feels like it was more bad than good, but that's partly because I'm so tired...and I can't sleep in tomorrow because of my car...but the repair place closes at noon, so I'll come home and take a nap or something. Should I go on AIM? Well, maybe for a few minutes...
Later, all!
• My last call today was this *really* nice woman who I could help out and did, and she was really grateful and friendly...awesome end of the work week.
•I had one 'escalation' today (someone asking to talk to a manager) but I was definitely in the right and was actually being *too* generous to the guy, so I don't feel bad about it (we're supposed to prevent escalations if at all possible). I also had one customer who came on the line crying hysterically because she couldn't get her rebate form to print, but I managed to get her calmed down and helped her with her problem, so she was happy (and apologetic) when we were finished talking.
•Mom bought me a window fan! Our house is definitely not air-tight enough for air conditioning, but when the fan is on at night it keeps my room nice and cool...plus the white noise is very comforting.
•The cockroaches are gone--Mom transferred them to her classroom at MCI. She just needs to stop in every week or so to feed them. Apparently they like dog food a lot, who knew?
The bad:
•My car's engine has...died, basically. I knew it was having some problems, and I was planning on taking it to get it fixed tomorrow anyway...but now I have to spend $60 to get it towed to the repair place because it quit on me on the way home from work. Luckily, I have a one-year warranty on the engine, so I can get it fixed for free. I'm gonna have to be pushy--this is the fourth time in five months I've brought it in with engine problems, and it just doesn't get fixed. My ultimatum is...fix it tomorrow, so it *stays* fixed, or give me a new car that works properly. I *need* a car for Monday.
•I was online talking to K last night pretty late (which was fun) but my wrists started hurting, since I type so much during the day as well (the job description says that reps type at least 80% of the time). And now they're hurting again--and I'm all paranoid about carpal tunnel, since the very first thing we did in training was watch a video about repetitive motion injuries. I know it's a little early to be worrying about it (I've only been on the phones and typing a lot for two weeks) but still. >_<
•My internet is doing that weird random kicking me off every ten minutes thing again. I hate dialup....it kicked me off twice while writing this entry, actually.
So, a mixed day. Right now it feels like it was more bad than good, but that's partly because I'm so tired...and I can't sleep in tomorrow because of my car...but the repair place closes at noon, so I'll come home and take a nap or something. Should I go on AIM? Well, maybe for a few minutes...
Later, all!
