i hate my job, part 3

I'm so tired and grumpy *sigh* I feel like I shouldn't complain, because a lot of my friends are having REALLY bad weeks, and I'm not...I'm just annoyed.

Quickly, regarding the internet tech support aspect of my job...

Dear incredibly computer-illiterate customer,

You are connected to the internet. You clicked on 'My Computer' and then 'Dialup Network' and then on the dialup icon, and it told you that you were connected. You're done! You've got a connection and you're good to go! For the love of God, please stop asking me 'what do I do now?' If you don't know of anything to do on the internet, why did you even buy our service?

Also, no, I will not walk you through how to change the resolution of your desktop. That's not our job as your Internet Service Provider. In most cases I would anyway, because I'm nice like that. But the previous rep tried, and spent 25 MINUTES trying to explain it to you, and you just. didn't. get it. At this point, I'm not going to even bother trying.

And when I tell you for the fifth time that I'm not really familiar with your OS and am not sure how to change the screen resolution off the top of my head (it's true; it's been a LONG time since I used a computer with Windows '98) please do not get all huffy and ask me how I'd do it if I was on my 'fancy-pants' computer at home. Maybe it was little rude for me to respond by rattling off the steps I would take and end with a cheery 'but that won't work on your computer, because I own a Mac'...but frankly by that point, I just didn't care.

And now, a whole lot of rant-age about the customer-service part of my job (for a different company).

( tl;dr--Practically everyone associated with this contract annoys me )

Mmmmm...bedtime. Maybe I'll feel better in the morning.